FAQ

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

1: Quick checkout process

2: Easily view your order status and order history

3: Receive updates detailing our new releases and special promotions

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

The address can not be revised manually after the order was placed, please contact us immediately and provide your correct address, the address can not be changed after the package has been shipped out.

To update your account information, log in to your RexDaily account and click on "Details". Here, you can edit your name, birthday, password, gender, and any of your saved addresses or add a new address. If you need to change your e-mail address, please note that this request will be reviewed and approved based on your situation. For help with changing your e-mail, please contact our Customer Service Team.

At RexDaily, your security is our utmost priority. Here are security reminders for a safe and secure shopping experience with us. 1. Do Not Share Your Information Personal information (name, e-mail, phone number, etc) is only asked when you sign up, and when you contact our Customer Service Team for verification purposes. Do not share your password with anyone. RexDaily will never e-mail or call and ask for your account password. RexDaily will send you a message from the following valid e-mail addresses only: service@rexdaily.com We are only able to view and respond to messages sent to service@rexdaily.com.

Our handling time is usually 2-3 business days.

For shipping please read Here

After the order placed, it usually would take around 2-3 business days for us to process it and the tracking number will be provided to the email address you provided in the order. After that information can be tracked by below site:

https://17track.net/en

Welcome to contact us anytime if you need any help or questions about the shipping.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a 10% restocking fees of total amount regardless of the time the order has been placed (even if it is just a second later) . Please note that any orders that have already been packed or shipped cannot be cancelled.

You are eligible for a full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you received a damaged item, please contact our customer service through email and attach with photos of the damaged item to service@rexdaily.com

We offer 60 days return , in case you are not happy with your purchase and wish to return an item, please contact us back.

Yes, you can get a refund if you want to cancel your order or you have received a damaged item. Please note that any product that has been shipped and received without quality problem does not qualify for a return or refund. Please see Exchange & Refund